CivicEngage: CivicMedia Functionality: Investigating Video Recording Issue

CivicPlus Engineers are investigating reports of a third-party issue related to video recording with our CivicMedia service. Any live video is recommended to be saved to a local drive as the auto-record feature may not be fully functional. We are working to resolve this issue as quickly as possible. A status update will be added to this post by 4:00 pm CST.

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Updates

  • Current Update

    Service has been restored to the recording capabilities of your CivicMedia service.

    • Outage Duration: 02/04/19 2:41 A.M to 02/05/19 4:46 P.M.
    • Root Cause: Third-party hardware issues that caused the need to transfer all data to new servers.
    • Further Review: The third-party partners are reviewing the root cause and will provide further details on the plan going forward to prevent this issue.

    Users should now be able to resume normal site usage.

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  • CivicPlus engineers and our third-party partners continue to work towards a resolution to the video recording issue. A status update will be added to this post by 12:00 pm CST.

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  • CivicPlus engineers and our third-party partners continue to work towards a resolution to the video recording issue. A status update will be added to this post by 9:00 am CST, February 6, 2019.

    Until this is resolved, please save a copy of any streaming video to a local device to ensure retention of the content.

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