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Attention customers within hurricane impacted areas:
Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

Web Central Status Page

CivicMedia Functionality: Investigating Video Recording Issue

Morgan King

CivicPlus Engineers are investigating reports of a third-party issue related to video recording with our CivicMedia service. Any live video is recommended to be saved to a local drive as the auto-record feature may not be fully functional. We are working to resolve this issue as quickly as possible. A status update will be added to this post by 4:00 pm CST.

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Comments

3 comments

Date Votes
  • Official comment
    Jackson Wright
    • Edited

    Service has been restored to the recording capabilities of your CivicMedia service.

    • Outage Duration: 02/04/19 2:41 A.M to 02/05/19 4:46 P.M.
    • Root Cause: Third-party hardware issues that caused the need to transfer all data to new servers.
    • Further Review: The third-party partners are reviewing the root cause and will provide further details on the plan going forward to prevent this issue.

    Users should now be able to resume normal site usage.

  • Morgan King

    CivicPlus engineers and our third-party partners continue to work towards a resolution to the video recording issue. A status update will be added to this post by 12:00 pm CST.

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  • Morgan King
    • Edited

    CivicPlus engineers and our third-party partners continue to work towards a resolution to the video recording issue. A status update will be added to this post by 9:00 am CST, February 6, 2019.

    Until this is resolved, please save a copy of any streaming video to a local device to ensure retention of the content.

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Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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