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Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

Major Site Functionality: Investigating ReCaptcha Issue

Jim Steffensmeier

October 22, 2018 16:14

CivicPlus Engineers are investigating reports of ReCaptcha returning an "Invalid Site Domain" error when creating a new profile with My Account. We are working to identify and resolve this issue as quickly as possible. A status update will be added to this post by 2:00pm CST.

If you are experiencing difficulty that does not sound like this error, please contact our Support Team.

Comments

3 comments

Official comment
Robin Genschorck

October 22, 2018 20:55
CivicPlus Systems Engineers have applied a fix and have restored service to your ReCaptcha feature.
- Issue Duration: 7.5 hours
- Root Cause: ReCaptcha was checking against the incorrect domain.
Users should now be able to resume normal use with this feature. If you have questions about this message or require additional assistance, please contact our support team.
Morgan King

October 22, 2018 19:16
CivicPlus engineers continue their investigation to identify and resolve this issue as quickly as possible. A status update will be added to this post by 3:00 pm CST.
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Morgan King

October 22, 2018 20:21
CivicPlus engineers continue their investigation to identify and resolve this issue as quickly as possible. A status update will be added to this post by 4:30 pm CST.
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Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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