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Recreation Management Status Page

Subject: Performance Issue Identified | May 12, 2025

Rachel Ebaugh

CivicPlus monitoring has detected a possible performance issue that may be affecting your CivicPlus solution. CivicPlus Systems Engineers are investigating this alert and a timeline to resolution and next steps will be provided as soon as available.

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Comments

3 comments

Date Votes
  • Official comment
    Rachel Ebaugh

    Fix Implemented

    CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here once a Root Cause Analysis is completed.

  • Rachel Ebaugh

    Issue Identified Update

    CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. A timeline will be added to this post when it is available.

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  • Rachel Ebaugh

    Recreation Management Service Interruption Report 
    Date: May 12, 2025 
    Service Impact Window: 7:00 PM – 9:25 PM CT 

    Summary 
    On the evening of May 12, 2025, a subset of users attempting to access the Recreation Management platform experienced service disruptions between 7:00 PM and 9:25 PM CT. During this time, some users were temporarily unable to login to the platform.

    Cause 
    The issue was related to a system update and deployment that occurred earlier in the day. A configuration change introduced after the release impacted platform performance, resulting in the service disruption. 

    Resolution 
    Our engineering team quickly identified the root cause and implemented a fix to restore normal service. Full functionality was reestablished around 9:25 PM CT. 

    What We’re Doing to Prevent This in the Future 
    To help prevent similar issues, we are updating our deployment processes to include additional steps that will help ensure that all web requests are properly aligned with the latest configuration changes. 

    We Appreciate Your Patience 
    We sincerely apologize for any inconvenience this may have caused and appreciate your understanding as we continue to improve the reliability of our services. 

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Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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