Subject: Performance Issue Identified | May 6, 2025
CivicPlus monitoring has detected a possible performance issue that may be affecting your CivicPlus solution. CivicPlus Systems Engineers are investigating this alert and a timeline to resolution and next steps will be provided as soon as available.
Comments
3 comments
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Official comment
CivicPlus Systems Engineers have identified the issue and are working on a resolution.
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Fix Implemented
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.
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INCIDENT REPORT 5.6.25
Incident Description
Users trying to access Recreation Management on 5.6.25 between 9:15am and 10am CT were experiencing slow loading times and intermittent errors.Cause
The performance issues were caused by a configuration change introduced during the scheduled maintenance this morning.Resolution
CivicPlus engineers identified and addressed the configuration change restoring normal operation.Preventative Measures
Configuration settings were revalidated across environments and system performance was monitored throughout the course of the day.0
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Available Templates
No Change Update
CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.Timeline Identified
CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).Fix Implemented
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.