Performance Issue Identified - Account Notes | March 26, 2025
Completed
CivicPlus Engineers are aware of an issue preventing user accounts from displaying historic account notes in your Recreation Management solution.
The team is working on a resolution, and we will provide updates as soon as possible.
Thank you for your patience.
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Official comment
Fix Implemented
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution.
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Timeline Identified
CivicPlus Systems Engineers have identified the issue and expect to deploy the resolution this evening, closer to the end of the business day for most users, to minimize impact due to its system-heavy nature.
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Available Templates
No Change Update
CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.Timeline Identified
CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).Fix Implemented
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.