Performance Issue Identified | December 13, 2024
CivicPlus monitoring has detected a possible performance issue that may be affecting your CivicPlus solution. CivicPlus Systems Engineers are investigating this alert and a timeline to resolution and next steps will be provided as soon as available.
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Official comment
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. Our hosting partner was able to find a misconfiguration in one of our stacks that meant resources were not allocated correctly to sites on that stack. The configuration has been updated and we expect that stack to be more stable.
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No Change Update
CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.Timeline Identified
CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).Fix Implemented
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.