Performance Issue Identified Oct 15, 2024
CivicPlus monitoring has detected a possible performance issue that may be affecting your CivicPlus solution. CivicPlus Systems Engineers are investigating this alert and a timeline to resolution and next steps will be provided as soon as available.
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Fix Implemented
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution.
One of the upstream carriers to the data center appears to be seeing congestion The connection to the carrier was still online. The data center has temporarily removed that carrier from the mix and have opened a ticket with that carrier.
That action seems to have improved performance. If you are still experiencing issue please Contact support.
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No Change Update
CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.Timeline Identified
CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).Fix Implemented
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.