Performance Issue Identified 10/3/24
CivicPlus monitoring has detected a possible performance issue that may be affecting your CivicPlus Agenda and Meetings Management Essential (Formerly Municode Meetings) solution. CivicPlus Systems Engineers are investigating this alert and a timeline to resolution and next steps will be provided as soon as available.
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Official comment
CivicPlus Systems Engineers have applied a fix and have restored full service to your CivicPlus Solution. An incident report will be posted here shortly.
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Incident Report:
- The system that handles uploads and document generation failed and required configuration changes. These changes were updated immediately upon discovery of the issue. The issue was resolved and the areas of the system that were impacted recovered within an hour of the initial reports to the Engineering team.
- Steps are being taken in an effort to proactively address these types of configuration changes in the future.
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Available Templates
No Change Update
CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.Timeline Identified
CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).Fix Implemented
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.