Search Issue Identified | September 16, 2024
CivicPlus monitoring has detected a possible search issue that may be affecting your CivicPlus solution. CivicPlus Systems Engineers are investigating this alert and a timeline to resolution and next steps will be provided as soon as available.
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Official comment
Incident Report
- Outage Duration: 15 hours.
- Root Cause: An upgrade to a core service had an unexpected connection to search
- Further Review: A review of automated tests is underway to make sure we can monitor this functionality.
Users should now be able to resume normal site usage.
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CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed this evening (9/16/24)
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CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.
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Available Templates
No Change Update
CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.Timeline Identified
CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).Fix Implemented
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.