Performance Issue Identified September 10, 2024
Completed
CivicPlus monitoring has detected a possible performance issue that may be impacting your CivicPlus solution. CivicPlus Systems Engineers are investigating this and it appears the issue may be related to the Azure hosting resources. An update will be provided as soon as one is available.
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Official comment
The Azure issue impacting Codification services has been resolved. An incident report will be posted here as soon as more information is available. If you continue to experience issues with files opening correctly please clear your cache and attempt to open them again.
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Incident Report:
Dates: September 10 & 11, 2024
Time: Approximately 2:30 PM EST to 7:00 AM EST
Details: Azure Government experienced a platform issue resulting to an impact to their Storage in some areas of the US. Impacted customers may have seen impacts to document storage (e.g. PDFs) and background processing.
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No Change Update
CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.Timeline Identified
CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).Fix Implemented
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.