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Attention customers within hurricane impacted areas:
Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

SeeClickFix 311 CRM Status Page

Scheduled Maintenance | September 21-22, 2024

Completed
Zack Beatty

The CivicPlus Product Engineering Team regularly monitors all sites and makes changes and improvements as needed. At this time, we have determined the need to open a maintenance window for a major database upgrade.

The maintenance window will be overnight in slower hours of usage, to mitigate any service disruptions. It will begin at 10:00pm ET (02:00 UTC) on September 21, and is expected to result in no more than 12 hours of downtime, as updates are applied.

For clients that use our integrations into third party solutions, the syncing process will automatically resume after the scheduled maintenance window, so all queued service requests will be integrated.

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Date Votes
  • Official comment
    Zack Beatty

    This database upgrade was completed, and all SeeClickFix applications were back online, as of 9:05am September 22.


Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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