Performance Issue Identified | July, 18 2024
Completed
CivicPlus monitoring has detected a possible performance issue that may be affecting your CivicPlus solution. CivicPlus Systems Engineers are investigating this alert and a timeline to resolution and next steps will be provided as soon as available. We are investigating a Azure outage as a possible root cause.
You can follow the Azure status updates here: https://azure.status.microsoft/en-us/status
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Official comment
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.
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CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.
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Status Page Post from: Service Disruption Identified | July 18, 2024 – CivicPlus Status Page
CivicPlus Authentication Performance Issue - July 18, 2024
Incident Description
At 5:32 PM CDT, CivicPlus became aware of a Microsoft Azure outage that impacted CivicPlus' Platform services. The CivicPlus Product Engineering team began investigating the issue immediately and determined that the primary cause was an international Microsoft Azure outage. CivicPlus' Product teams confirmed that our Platform services had returned to normal functionality at approximately 7:32 AM CDT on July 19th, 2024, once the US Microsoft Azure outage was resolved.Cause
CivicPlus Platform services were affected by an international Microsoft Azure outage. CivicPlus Platform utilizes Microsoft Azure for hosting. You can read more about the incident here: https://azure.status.microsoft/en-us/status/history/.Resolution
According to Microsoft, Central US Microsoft Azure services regained functionality at approximately 7:15 AM CDT. CivicPlus Platform services returned to normal expected functionality shortly thereafter.Issue Status: Resolved - no further updates should be expected.
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Available Templates
No Change Update
CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.Timeline Identified
CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).Fix Implemented
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.