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Performance Issue Identified | July 12, 2024

Justin S

CivicPlus monitoring has detected a possible performance issue that may be affecting your CivicPlus solution. CivicPlus Systems Engineers are investigating this alert and a timeline to resolution and next steps will be provided as soon as available.

21

Comments

5 comments

Date Votes
  • Rick Anderson

    Would this be causing sites to be offline?

    16
  • Jonathan Rohner

    Rick Anderson - it appears to be in our case. 

    8
  • Justin S

    Rick,

    This could cause your site to not load. If your site is not loading, go ahead and submit a ticket to our support team and we can keep you in the loop on this issue.

    For ease of access, here is a link to where you can submit that ticket: https://www.civicengagecentral.civicplus.help/hc/en-us/requests/new

    5
  • Carl Bowen
    • Edited

    CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. 

    We are still working with the Data Center but the issue appears to be related to a failing networking component that was not failing completely which causing the sporadic behavior. That component has been replaced and we do not anticipate any further related issues.  We will post again when we have more details of the mode of failure. 

    1
  • Carl Bowen

    Initially it was believed that a network transceiver in one of the core networking stacks was what caused the issue this was replaced and seemed to resolve the issue. shortly after it was determined the cause was actually one of the core switch stack chassis had developed a intermittent fault that manifest as the intermittent behavior observed between about 11:40AM and 1:30PM 7-12-2024. The impacted chassis was replaced by the Data center that weekend.  

    0

Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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