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Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

CivicPlus Platform Status Page

Payment Gateway Partner Performance Issue | June 24, 2024

Sydney Corn

CivicPlus Pay is tracking issues with GPI gateway connections which are causing some customers to be unable to process payments. We have notified our GPI partners of the issue and are in communication with them to determine when a fix will be implemented. We will update you as soon as GPI provides more information.

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Comments

1 comment

Date Votes
  • Sydney Corn

    Our GPI support partners have informed us that the issue has been resolved.  Merchants should be able to process payments and manually settle batches as normal. 

     
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Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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