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Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

Potential Intermittent issue Identified | 06/17/2024

Carl Bowen

June 17, 2024 15:30

CivicPlus monitoring has detected a possible performance issue that may be affecting your CivicPlus solution. This only appears to be intermittently impacting DNS resolution of some clients that use self or state managed Cloudflare or CivicPlus Platinum offering. This appears to be a Cloudflare issue you can follow the issue on Cloudflare status page

https://www.cloudflarestatus.com/incidents/55w67hz7kjw5

Comments

2 comments

Carl Bowen

June 17, 2024 15:33
Monitoring shows improvement but Cloudflare status not reported a resolution yet so things are looking better but the issues may still be occurring intermittently
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Carl Bowen

June 17, 2024 15:55
CloudFlare has posted this issue as resolved

https://www.cloudflarestatus.com/incidents/55w67hz7kjw5
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Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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