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Attention customers within hurricane impacted areas:
Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

Municipal Websites Open (formerly CivicEngage Open) Status Page

Performance Issue Identified | May 30, 2024

Jarrod Hallmark

CivicPlus monitoring has detected a possible performance issue that may be affecting your CivicPlus solution. CivicPlus Systems Engineers are investigating this alert and a timeline to resolution and next steps will be provided as soon as available.

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Comments

7 comments

Date Votes
  • Official comment
    Jarrod Hallmark
    • Edited

    CivicPlus Systems Engineers have made several improvements to the system to address the issues seen over the last week.

    • Outage Duration: Intermittent between 5/30/2024 and 6/5/2024
    • Root Cause: Resource exhaustion
    • Further Review: We have identified multiple items that contributed to the resource exhaustion and are continuing to take steps to minimize the chances of a recurrence.

    Users should now be able to resume normal site usage.

  • Jarrod Hallmark

    CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

    1
  • Jarrod Hallmark

    CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

    1
  • Jarrod Hallmark

    CivicPlus Systems Engineers continue to work closely with our hosting partners on resolving this issue as quickly as possible.  A few adjustments were applied over the weekend and so far do not appear to be having the desired results.

    2
  • Jarrod Hallmark

    CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

    0
  • Jarrod Hallmark

    CivicPlus Systems Engineers have stabilized the environment and have seen reliable performance throughout the day.  We will be continuing to monitor the situation to make sure the environment stays stable.

    1
  • Mike

    CivicPlus Systems Engineers have stabilized the environment and have seen reliable performance return to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

    0

Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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