Performance Issue Identified | May 30, 2024
Completed
CivicPlus monitoring has detected a possible performance issue that may be affecting your CivicPlus solution. CivicPlus Systems Engineers are investigating this alert and a timeline to resolution and next steps will be provided as soon as available.
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Official comment
Fix Implemented
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.
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Recreation Management Incident Report: Shared Production Site Disruption 05.30.2024
Incident Description:
At approximately 11:03 AM CDT it was reported through monitoring that the Recreation Management shared production environment was performing slower than expected. Engineering and Hosting began investigating the issue and took immediate action to resolve the disruption.
Cause:
Database queries surrounding the Notifications Module in RM were using a lot of resources, which was causing the slowness
Resolution:
RM Notifications (setup in Communicate – Notifications) has been temporarily disabled. Product Engineering is determining next steps to make this feature more reliable and keep RM as performant as possible.0
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No Change Update
CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.Timeline Identified
CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).Fix Implemented
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.