Performance Issue Identified | May 29, 2024
Completed
CivicPlus monitoring has detected a possible performance issue that may be affecting your CivicPlus solution. CivicPlus Systems Engineers are investigating this alert and a timeline to resolution and next steps will be provided as soon as available.
Comments
2 comments
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Official comment
Fix Implemented
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.
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Recreation Management Incident Report: Shared Production Site Disruption 05.29.2024
Incident Description:
At approximately 1:13 PM CDT it was reported through monitoring that the Recreation Management shared production environment was nonresponsive. Engineering and Hosting began investigating the issue and took immediate action to resolve the disruption.Cause:
The database had transactional locking issues that resolved once degradation passed.Resolution:
Environment resources were restarted.0
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No Change Update
CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.Timeline Identified
CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).Fix Implemented
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.