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Web Central Status Page

Performance Issue Identified | May 17 2024

Carl Bowen

CivicPlus monitoring has detected a possible performance issue that may be affecting your CivicPlus solution. CivicPlus Systems Engineers are investigating this alert and a timeline to resolution and next steps will be provided as soon as available.

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Comments

5 comments

Date Votes
  • Official comment
    Jim Flynn
    • Edited

    CivicPlus Systems Engineers have restored all systems as of 8:15AM CT. CivicPlus will work with the data center to perform an root cause analysis, we'll post our findings by mid-week next week.

  • Carl Bowen

    The issue appears to has been an unusual power event resulting in systems going offline systems are being brought back online. CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

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  • Carl Bowen

    Engineers continue to work on resolving this issue as quickly as possible. We are encountering issues with bringing on a couple of critical systems that is preventing systems that are online from functioning correctly. An update will be added to this post when it is available.

    0
  • Carl Bowen

    CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. Progress is being made. An update will be added to this post when it is available.

    0
  • Jim Flynn
    • Edited

    CivicPlus Systems Engineers continue to work on restoring all services. As of 7:15AM CT, approximately 75% of services and sites had been successfully restored. We continue to engage with the Data Center Engineers. The Data Center is working with it's virtualization vendor to diagnose the remaining issue. We will continue to post updates on this status page.

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Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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