Agenda and Meeting Management Select-Intermittent Slowness Issues-Update 7/18/24
CivicPlus Engineers are continuing to research and address reports of intermittent slowness on AMM-Select (CivicClerk) sites. Updates will be provided here as they become available. Please see updated comments below for most recent information.
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22 comments
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Official comment
CivicPlus® continues to actively work on enhancements. We have dedicated teams focused exclusively on scaling the platform to next gen performance capability. CivicPlus values our customers’ partnership and the critical work supporting our community’s operational requirements. We are committed to continuous improvements and communicating the details with our customers. To improve communication and transparency of our enhancements, a Board Portal and System Latency Status Page with running updates has been established for customers to follow.
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CivicPlus Engineers made an update overnight in an effort to improve the intermittent slowness being reported by some users of AMM-Select (CivicClerk). The team will continue to research and address these issues. Further updates will be provided here as they become available.
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The engineering team is continuing their efforts to address the intermittent slowness being reported by some users of AMM-Select (CivicClerk). Last night an additional fix was applied to the system in an effort to improve the latency issues. All of our team's resources are dedicated to continuing to resolve any remaining issues. Further updates will be provided here as they become available.
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CivicPlus Engineers have been able to significantly reduce the number of slowness issues in the AMM-Select (CivicClerk) Admin. module. We will continue to address any remaining issues found from the research being conducted. Further updates will continue to be provided here as they become available.
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CivicPlus Engineers are continuing to address a few lingering slowness reports in the AMM-Select (CivicClerk) Admin module. Further updates will continue to be provided here as they become available.
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Several new reports of slowness have been received this morning. The Agenda and Meeting Management Select engineering team is fully focused on resolving these performance issues. Further updates will continue to be provided here as they become available.
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CivicPlus Systems Engineers continue to work on resolving this performance issue as quickly as possible. An update will be added to this post when it is available.
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5/17/24
CivicPlus Engineers are continuing to research and address any persisting reports of intermittent slowness on Agenda and Meeting Management Select sites (Previously CivicClerk). This week we have deployed three releases aimed at improving efficiency of several functions used across the application to reduce exceptions found in system logs. We are continuing to research and monitor any ongoing issues.
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5/22/24
CivicPlus Engineers have been researching additional reports of intermittent slowness on Agenda and Meeting Management Select sites today. To minimize client disruption, an update is prepared to deploy prior to business hours on 5/23. Updates will continue to be posted here when available.
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CivicPlus Engineers have applied multiple updates this week to address performance degradation caused by server data caching. We will continue to monitor and apply additional updates as needed. Updates will continue to be posted here when available.
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CivicPlus Engineers have released two additional updates this week to address remaining reports of intermittent slowness. We will continue to monitor and apply additional fixes as needed. Updates will continue to be posted here as available.
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Last night CivicPlus Engineers released an addition update that implemented some improvements to reduce the incidents of timeouts within the application. The team has also added additional logging to observe reports of slowness within the Minutes module when switching between agenda items. This will assist in identifying and fixing the issue. Updates will continue to be posted here as available.
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CivicPlus Engineers are preparing and testing a fix for an intermittent issue reported related to slowness when switching between items in the Minutes Module. Updates will be provided here as soon as the fix is applied.
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The Agenda and Meeting Management Select Public Portal is not loading at this time. The CivicPlus engineers are working on this. This post will be updated when it is resolved.
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The AMMS Public Portal issue has been resolved. The team is currently researching root cause for the issue. Updates will be added as they are available.
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Update 6/13/24:
AMMS Admin: A fix was put in place to improve the responsiveness's when navigating between items within the minutes module. Please contact Support if you continue to see this issue.
AMMS Board Portal: Reports were received related to responsiveness/errors on the Board Portal. The issue appears to be related to the implementation of caching. This was immediately disabled. Follow up will be provided here as soon as available.
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AMMS Admin: There are several improvements aimed at improving performance being released this weekend. The team is implementing additional caching throughout the product and code improvements related to session timeout logic.
AMMS Board Portal and Live Meeting Manager: The team is currently working on improving the SignalR timeout technology that is expected to improve the voting experience. As soon as this is ready to release further updates will be posted here.
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Several updates have been made this week to improve performance of the V8 Admin module. This includes additional efficiencies saving motions and votes in Minutes. Page load efficiencies to improve load times. The team has also upgraded the Azure resource plan to increase CPU speed and RAM memory. Additional caching has been added also. The team is continuing to monitor and identify additional improvements that can be made across the system. Additional updates will be added here when available.
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CivicPlus Engineers have made updates to address performance concerns within the LMM and Board Portal. These updates are intended to improve the responsiveness of the voting experience.
With recent improvements the metrics are showing improved performance with specific instances of slowness. We are continuing to research and address any ongoing reports of performance within the Agenda and Meeting Management Select products.
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CivicPlus Engineers are working on several updates to further address performance concerns within the LMM and Board Portal. These updates are intended to improve the responsiveness of the system overall, and more specifically in the Board Portal voting experience.
Multiple updates are planned for this weekend. If any changes occur to planned release we will update this page.
- Additional caching in more areas of V8 Admin module
- Improvements in CPU/Memory usage when querying data
- A manual vote option in the Board portal. This is intended to provide a safeguard option if for some reason a board member does not receive the vote pop-up.
Additional work is in progress and will be released after thorough testing. Additional updates will be posted when available.
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After additional testing, it was determined to postpone release of the new "Manual Vote" option in the Board Portal until next week. Additional updates will be posted here when available.
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This week the CivicPlus engineers have released a number of performance improvements to continue to enhance and improve the responsiveness of the software. Enhancements include the following:
- Eliminating multiple console errors in the Display Page, Minutes Module and Board Portal
- Optimization of the Create Item pop up Database Queries
- The addition of a manual vote pop up option in the Board Portal (In Beta testing)
- Updates to reduce Redis timeouts during large bursts of traffic in the Admin application
The team is continuing to observe metrics, research logs and implement new improvements to optimize our client's experience with Agenda and Meeting Management Select modules.
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No Change Update
CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.Timeline Identified
CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).Fix Implemented
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.