Attention customers within hurricane impacted areas:
Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

Scheduled Maintenance Window: April 19, 2024

Mike Brochu

April 19, 2024 22:39

CivicPlus is committed to providing you with the best service possible.
Earlier this week, we deployed a fix to a bug impacting multiple modules.
Unfortunately, it was discovered today that approximately 350 sites require a configuration update.
To remedy the configuration issue, CivicPlus engineers will update the impacted sites tonight.

Maintenance Begins: 11:30 PM CT
Estimated time: 2 Hours.

We apologize for this inconvenience and appreciate your patience as we address this issue.

Comments

1 comment

Official comment
Akash Bhatia

April 20, 2024 05:23
All the concerned sites got the right configurations successfully. Thank you!

Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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