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AMM-Select Intermittent Slowness/Connectivity Issues

Comments

12 comments

  • Official comment
    DeAun Michael

    CivicPlus Systems Engineers have stabilized the performance issues on the Agenda and Meeting Management Select (CivicClerk) Public Portal and Admin. Modules.
    Updates were made last week in response to some limitations imposed by Microsoft Azure to SQL connections. These updates had unintended consequences of allowing a large number of connections to intermittently overwhelm the system.
    The team is continuing to work to minimize future performance issues. Several updates will be implemented in the release this weekend. We will update the release notes as future updates are pushed out.

  • DeAun Michael

    The Agenda and Meeting Management Select product (CivicClerk) has released several updates intended to address the slowness and connectivity issues in the Administrative and Board Portal modules.  We will continue to research and address this specific issue to ensure optimal performance when using the system.  Updates will be added here when available.  

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  • DeAun Michael

    The Agenda and Meeting Management Select product (CivicClerk) is getting new reports of slowness in the Admin and Public Portal.  The CivicPlus Engineers are looking into the problem.  An Update will be provided here when available. 

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  • DeAun Michael

    CivicPlus Engineers and Hosting team members are continuing to research and address the issue of slow response time on the Agenda and Meeting Management Select (CivicClerk) Public Portal and in the Admin. module.  An update will be added to this post when available.  

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  • DeAun Michael

    The Agenda and Meeting Management Select (CivicClerk) Public Portal is unavailable at this time. CivicPlus Engineers are working on this issue.   An update will be added to this post when available. 

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  • DeAun Michael

    CivicPlus Engineers have applied a fix and have restored service to the Public Portal.  

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  • Mike Brochu

    CivicPlus Engineers are continuing to research and address the issue of slow response time on the Agenda and Meeting Management Select (CivicClerk) Public Portal and in the Admin. module.  An update will be added to this post when available.  

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  • DeAun Michael

    CivicPlus Engineers are continuing to research and address the issue of slow response time on the Agenda and Meeting Management Select (CivicClerk) Public Portal and in the Admin. module.  Overnight 4/17 we increased resources to identify if the slow response times are related.  An update will be added to this post when available.

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  • Raul

    The Agenda and Meeting Management Select product (CivicClerk) is getting new reports of slowness in the Admin and Public Portal.  The CivicPlus Engineers are looking into the problem.  An Update will be provided here when available. 

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  • Raul

    CivicPlus Engineers have applied a fix and have restored service to the Admin Portal.

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  • Raul

    The Agenda and Meeting Management Select product (CivicClerk) is getting new reports of slowness in the Admin and Public Portal. The CivicPlus Engineers are looking into the problem. An Update will be provided here when available.

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  • Raul

    CivicPlus Engineers have identified and resolved the issue and have restored full service to the Admin and Public Portals.

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Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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