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CivicPlus Platform Status Page

Performance Issue Identified | March 4, 2024

Adam Elliott

CivicPlus monitoring has detected a possible performance issue that may be affecting your ability to sign in to your CivicPlus solution. CivicPlus Systems Engineers are investigating this alert and a timeline to resolution and next steps will be provided as soon as available.

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2 comments

Date Votes
  • Official comment
    Adam Elliott
    • Edited

    Incident Report - CivicPlus Authentication - March 5, 2024  

    On March 4 at 4:46 pm, CivicPlus Engineers detected a performance issue that was potentially affecting users’ ability to sign in to CivicPlus Authentication, which provides single sign-on to our CivicPlus products. Concurrently, CivicPlus Support began to receive reports that users were unable to sign-in. 

    CivicPlus Engineers immediately began investigating and attempting to resolve the issue. It was discovered that a recent change to a network security policy was inadvertently applied to the CivicPlus.com domain, which resulted in permission failures on CivicPlus Authentication API endpoints and inhibited users’ ability to sign in successfully.  

    At 5:19 pm, CivicPlus Site Reliability Engineers reverted the policy and Authentication immediately resumed expected functionality allowing users to sign-in successfully. 

    As a result of this issue, CivicPlus will exclude the civicplus.com domain from the policies that deployed to client WAF’s wholesale improve application identification to allow for whitelisting in WAF policies.  

  • Adam Elliott

    CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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