Service Disruption Identified | February 1, 2024
Completed
CivicPlus monitoring has detected a possible performance issue that may be affecting your CivicPlus solution. CivicPlus Systems Engineers are investigating this alert and a timeline to resolution and next steps will be provided as soon as available.
Comments
3 comments
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Official comment
Timeline Identified
CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by February 1, 2024, approximately 10:50 AM CT.
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Fix Implemented
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.
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Recreation Management Incident Report: Site Disruption 02.01.2024
Incident Description: At 10:10 AM CDT it was reported that customers were receiving gateway timeout 504 errors in the Recreation Management solution. Recreation Management Engineering and Hosting immediately began researching and working on the issues reported by customers.
Cause: A system call resulted in greater than expected resource usage, which caused a degradation in performance.
Resolution: A hotfix was deployed at approximately 10:51 AM CT to remediate the cause.
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No Change Update
CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.Timeline Identified
CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).Fix Implemented
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.