Skip to main content
Attention customers within hurricane impacted areas:
Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

Web Central Status Page

Performance Issue Identified | January 14, 2024

Carl Bowen

CivicPlus monitoring has detected a possible performance issue that may be affecting your CivicPlus solution. CivicPlus Systems Engineers are investigating this alert and a timeline to resolution and next steps will be provided as soon as available.

1

Comments

2 comments

Date Votes
  • Carl Bowen

    All sites are loading are this time some slowness may still be experienced as modules that are only loaded on first access have not finished compiling. we apologize for any inconvenience.

    1
  • Carl Bowen
    • Edited

    A limited number of site may be loading very slowly or failing to load the cause of this has been identified Windows updates took longer to apply that anticipated those updates included updates related to .net this is resulting in a large number of application dll's having to recompile this process is taking longer than planned. We are monitoring the situation as compilations of DLL's for specific sites complete they will become more responsive. 

    0

Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

Please sign in to leave a comment.