Performance Issue Identified | January 14, 2024
CivicPlus monitoring has detected a possible performance issue that may be affecting your CivicPlus solution. CivicPlus Systems Engineers are investigating this alert and a timeline to resolution and next steps will be provided as soon as available.
Comments
2 comments
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A limited number of site may be loading very slowly or failing to load the cause of this has been identified Windows updates took longer to apply that anticipated those updates included updates related to .net this is resulting in a large number of application dll's having to recompile this process is taking longer than planned. We are monitoring the situation as compilations of DLL's for specific sites complete they will become more responsive.
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All sites are loading are this time some slowness may still be experienced as modules that are only loaded on first access have not finished compiling. we apologize for any inconvenience.
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Available Templates
No Change Update
CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.Timeline Identified
CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).Fix Implemented
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.