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Performance Issue Identified | November 17, 2023

Completed
Kelsey Bartlett
  • Edited

CivicPlus monitoring has detected a possible performance issue that may be affecting the sign-in experience for your CivicPlus solution. CivicPlus Systems Engineers are investigating this alert and a timeline to resolution and next steps will be provided as soon as available.

1

Comments

2 comments

Date Votes
  • Official comment
    Kelsey Bartlett
    CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.
  • Toma Griffey

    CivicPlus Incident Report: Performance Issue on 11/17/2023 

    Incident Description
    On November 17, 2023 CivicPlus monitoring alerted engineering staff of a performance issue that was affecting the sign-in experience for CivicPlus solution Municpal Website Central. CivicPlus System Engineers immediately identified the root cause of the issue and initiated steps to resolve the issue. 

    Cause
    A temporary failure in DNS resolution resulted in a much longer event of users unable to successfully login.

    Resolution
    CivicPlus engineers deployed a script clearing the application cache, allowing users to sign in to the service and return to expected functionality.

    Preventative Measures
    CivicPlus engineers have implemented additional monitoring for several components in the DNS request chain, intending to identify the source of any DNS resolution timeouts or failures. 

    0

Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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