Performance Issue Identified | August 16, 2023
Answered
CivicPlus monitoring has detected a possible performance issue that may be affecting your CivicPlus solution. CivicPlus Systems Engineers are investigating this alert and a timeline to resolution and next steps will be provided as soon as available.
Comments
1 comment
-
Official comment
Fix Implemented
CivicPlus Systems Engineers have applied a fix and have restored service to the Recreation Management Solution.
CivicRec Incident Report: Site Disruption 08.16.2023
Incident Description: At 1:52pm CDT it was reported that customers were not able to login to the Recreation Management solution, citing 504 timeout errors when making the attempt to login. Recreation Management Engineering and Hosting immediately began researching and working on the issues reported by customers.
Cause: The production web instance failed health checks in the AWS Nitro Hypervisor, which required a reboot
Resolution: We rebooted the production web instance. Recreation Management was available for use at 2:02 PM CDT.
Please sign in to leave a comment.
Available Templates
No Change Update
CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.Timeline Identified
CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).Fix Implemented
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.