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Performance Issue Identified | July 31, 2023

Answered

Comments

3 comments

  • Official comment
    Ken Tustin

    Fix Implemented

    CivicPlus Systems Engineers have applied a fix to your CivicPlus Recreation Management solution. An incident report will be posted here within 24 business hours

  • Ken Tustin

    Incident Report 07.31.23
    July 31, 2023
    Incident Description
    Recreation Management Users at approximately 1:26 PM CT noticed significant latency in the product, causing the software to run much slower than expected.
     Cause
    The cause is still under investigation at this time.
     Resolution
    CivicPlus engineers were able to scale the database to handle the additional requests.  A potential solution is being explored to keep this issue from occurring in the future.

    More updates to come.

    0
  • Ken Tustin

    Cause for 07.31.23 Incident

    An unexpected increase in traffic combined with a an unusually high number of concurrent logins caused the brief latency experienced on 7.31.23

    0

Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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