CivicEngage Evolve: Service Disruption - June 10, 2021

CivicPlus monitoring detected several outages with CivicPlus Evolve sites at approximately 1:11pm Central time.

Engineers have reported that the servers were restarted and site availability was restored at approximately 1:28 pm Central Time.

CivicPlus Engineers are continuing to monitor but at this time are reporting that the issue has stabilized. They are now investigating the root cause of the issue and an update will be provided here within 24 hours.

Updates

Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.