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CivicPlus Platform Status Page

Performance Issue Identitified | May 13, 2021

Completed
Kelsey Bartlett
  • Edited

CivicPlus monitoring has detected a possible intermittent performance issue that may be affecting your CivicPlus solution, CivicPlus Notifications. CivicPlus Systems Engineers are investigating this alert and a timeline to resolution and next steps will be provided as soon as available.

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Comments

3 comments

Date Votes
  • Official comment
    Kelsey Bartlett
    • Edited

    Incident Report

    CivicPlus Systems Engineers have applied a fix and have restored service to CivicPlus Notifications.

    • Outage Duration: Intermittent outages occurred for approximately 16 hours on May 13, 2021 where users were unable to access the CivicPlus Notifications application at times.
    • Root Cause: CivicPlus Notifications resources were overloaded which caused the application to automatically and repeatedly restart.
    • Further Review: The team scaled out our resources to stabilize the product and applied a fix to decrease the steps taken when the application is restarted. This small change decreases the amount of time, CPU, and memory required when the application restarts and would help this issue resolve sooner and with less manual effort in the future.

    Users should now be able to resume normal site usage.

  • Kelsey Bartlett

    CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

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  • Kelsey Bartlett
    • Edited

    CivicPlus Systems Engineers have applied a fix and have restored service to CivicPlus Notifications. An incident report will be posted here within 24 business hours. 

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Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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