CivicClerk Functionality Limitation Identified 4/30/2021
Completed
CivicClerk Systems Engineers are investigating an incident that may be affecting your CivicClerk 7 and Clerk 8 solutions. An update will be added to this post when it is available.
Comments
6 comments
-
Official comment
CivicClerk Systems Engineers have deployed a fix related to the site slowness and 500 errors.
• Outage Duration: Intermittent slowness and 500 errors since April 30.
• Root Cause: Suspected resource limits reached for azure storage due to function app consumption.
• Further Review: The team implemented multiple Azure service error detection features including Auto-Heal, Crash Monitoring, and Profiler Trace Collection. The team fixed multiple issues reported in Azure App Insights that were suspected to be part of the cause. The team will begin investigating overuse of storage services and how to rectify this. -
CivicClerk Systems Engineers have deployed a fix related to the indexing function. It appears at this time functionality in your CivicClerk7 and Clerk 8 solutions has been restored. We will continue to monitor the situation and will post further updates as needed.
0 -
CivicClerk Systems Engineers are continuing to investigate sporadic reports of slowness and functionality limitations in your CivicClerk7 and Clerk 8 solutions. Further updates will be posted as available.
0 -
CivicClerk Systems Engineers are continuing to investigate sporadic reports of slowness and functionality limitations in your CivicClerk7 and Clerk 8 solutions. Further updates will be posted as available.
0 -
CivicClerk Systems Engineers are continuing to investigate sporadic reports of slowness and functionality limitations in your CivicClerk7 and Clerk 8 solutions. Further updates will be posted as available.
0 -
CivicClerk Systems Engineers are continuing to investigate sporadic reports of slowness and functionality limitations in your CivicClerk7 and Clerk 8 solutions. Further updates will be posted as available.
0
Please sign in to leave a comment.
Available Templates
No Change Update
CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.Timeline Identified
CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).Fix Implemented
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.