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Performance Issue Identified for Platinum clients hosted in Azure East US 2 Region| April 17,2021

Completed
Carl Bowen

CivicPlus monitoring detected a possible issue that may have affected your CivicPlus solution. CivicPlus Systems Engineers investigated this alert and discovered an issue that started at approximately 4:45 AM CST impacting Platinum Clients Hosted in the East US 2 region were being impacted by an underlying connectivity issue to the Storage Infrastructure in the Azure Cloud resources.

CivicPlus Systems Engineers stopped and deallocated the Impacted virtual machine then restarted the virtual machine. This process forced the virtual machine to restart on a different set of Azure Cloud resources and allowed normal virtual machine operations to resume at 5:10 AM CST. All site reported as available approximately 5:15 AM CST 

We apologize for any inconvenience this may have caused and will be working with Azure to determine why the virtual machine was not automatically restarted on different hardware when the issue occurred. 

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No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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