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Issue Identified | April 1 2021

Completed
Carl Bowen

CivicPlus monitoring has detected a possible issue that may be affecting Components of your CivicPlus solution. CivicPlus Systems Engineers are investigating this alert and a timeline to resolution and next steps will be provided as soon as available.

Initial reports indicated this is related to an Azure DNS issue. 

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Comments

2 comments

Date Votes
  • Carl Bowen

    Azure has confirmed the issue and is currently working to resolve it. 

    https://status2.azure.com/

    We will continue to monitor the situation. 

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  • Carl Bowen

    The Dependent Microsoft Azure resource issue was resolved by Azure allowing your CivicPlus Solution to resume normal operations.
    • Outage Duration: Approximately 1 hour
    • Root Cause: DNS resolution failures In Azure DNS caused some CivicPlus Solutions to be inaccessible or functionality to fail.
    • Further Review: CivicPlus engineers continued to monitor the situation and observed that most services impacted by this DNS outage recovered approximate 1 hour after the initial outage began. This failure impacted significant portions of Azure customers and Azure management functionality. While Microsoft is reporting that services have recovered, CivicPlus Engineers will continue to monitor the situation. Azure is still investigating the root cause of the Azure DNS event but initial reports indicate an increase in DNS requests as the culprit.

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Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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