CivicEngage Evolve: Emergency Maintenance - 3/30/2021

The CivicEngage Engineering Team is continuing work to resolve recent issues with Redis that are affecting availability and causing known issues on client sites. There may be some intermittent service outages today as we reboot different services as part of our troubleshooting. We apologize in advance for the disruption and don't anticipate there being any downtime longer than a couple of minutes. If this should occur it will be intermittent and short in duration.

Updates

Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.