CivicEngage Evolve: Emergency Maintenance - 3/23/2021 at 12:00pm CDT



  • Current Update
    Jim Steffensmeier

    The update was completed at 12:10pm Central Time. All sites should now be available.

    This update was to address an issue with data inconsistency that was related to a recent change in Redis which handles server caching. We believe all related issues should now be resolved. CivicPlus Engineers will continue to monitor sites for issues. Again we apologize for any disruption this may have caused to our users.

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No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.