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Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

CivicPlus Platform Status Page

Intermittent Login Issue Impacting Platform Sites | December 9, 2020

Completed
Jim Steffensmeier

CivicPlus Systems Engineers are investigating a login issue that may be affecting your CivicPlus solution. A timeline to resolution and next steps will be provided as soon as available.

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Comments

2 comments

Date Votes
  • Official comment
    Jim Steffensmeier

    The issue has been resolved and users should now be able to resume normal site usage.

    • Outage Duration: CivicPlus Platform, specifically client's ability to access sites, experienced an intermittent disruption between 8:30 a.m. and 10:20 a.m. CST on Wednesday, December 9, 2020 .

    • Root Cause: This was the result of a start up failure in one node during the nightly restarts.  

    • Further Review:  We understand that the CivicPlus Platform is critical to your organization and we're committed to ensuring maximum availability and performance. The issue appears to be an isolated incident, however, CivicPlus Engineers are continuing to monitor and will be doing some additional investigation to mitigate further risk of a restart failure during the nightly restarts.
  • Jim Steffensmeier
    • Edited

    CivicPlus Systems Engineers have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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