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Municipal Websites Open (formerly CivicEngage Open) Status Page

Performance Issue Identified (Drupal 9) | April 11, 2023

Jarrod Hallmark
  • Edited

CivicPlus monitoring has detected a possible performance issue that may be affecting your CivicPlus solution. CivicPlus Systems Engineers are investigating this alert and a timeline to resolution and next steps will be provided as soon as available.

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Comments

3 comments

Date Votes
  • Official comment
    Jarrod Hallmark

    CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

  • Jarrod Hallmark

    CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

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  • Jarrod Hallmark

    Incident Report

    At approximately 6 pm CDT on April 11th, 2023 our Drupal 9 sites hosted in Acquia stopped responding.  Work began immediately to restore service.  During this time, Acquia was dealing with a service interruption that likely contributed to the performance of the servers and the speed to get them back online.  Sites came back up at approximately 10:30 PM CDT on April 11th, 2023 after servers were resized to handle the load.  

    Acquia and CivicPlus are working together to do a deep performance review of the current infrastructure and identify where improvements can be made.  

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Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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