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Municipal Websites Open (formerly CivicEngage Open) Status Page

Performance Issue Identified (Drupal 9) | April 10, 2023

Jarrod Hallmark

CivicPlus monitoring has detected an intermittent performance issue that may be affecting your CivicPlus solution. CivicPlus Systems Engineers are investigating this alert and a timeline to resolution and next steps will be provided as soon as available.

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Comments

5 comments

Date Votes
  • Official comment
    Jarrod Hallmark

    CivicPlus Systems Engineers have applied a fix and are no longer seeing intermittent performance drops on your CivicPlus Solution.  We will continue to monitor to make sure the issue is fully resolved.

  • Jarrod Hallmark

    CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

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  • Jarrod Hallmark

    CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

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  • Jarrod Hallmark

    CivicPlus Systems Engineers have identified a possible cause for the issue and are working on implementing a fix today.  An update will be added when the fix is in place and additional updates will be added as we monitor site performance after the fix was added.

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  • Jarrod Hallmark

    CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. A change was made today to try and address the performance problems we are encountering.  We should start to see the results of the change in the morning.  Other efforts are ongoing on multiple fronts to try and address the overall issue.

    Another update will come in the morning when we can see the results of the change.

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Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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