Subject: Performance Issue Identified | Feb. 28, 2023
CivicPlus monitoring has detected a possible performance issue that may be affecting your CivicPlus Recreation Management mobile solution. CivicPlus Systems Engineers are investigating this alert and a timeline to resolution and next steps will be provided as soon as available.
Comments
4 comments
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Official comment
Fix Implemented
CivicPlus Systems Engineers have applied a fix to the Mobile issue with your CivicPlus Recreation Management solution. An incident report will be posted here within 24 business hours
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No Change Update
CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.
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No Change Update
CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.
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CivicRec Incident Report Mobile Account Users 2.23.23
March 2, 2023
Incident Description
Public users creating new account members were getting an error when trying to save new member accounts “You do not have the right permission to add this user”
Cause
This is due to changes released on 2.22.2023 for a previous ticket.
Resolution
CivicPlus engineers identified the code changes that required and updated these settings for the affected customers on Wednesday March 1st, 2023.
Preventative Measures
We will add specific test cases to our test suite to prevent further regressions.
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Available Templates
No Change Update
CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.Timeline Identified
CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).Fix Implemented
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.