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Recreation Management Status Page

Performance Issue Identified | GL Report | February 22, 2023

Rachel Ebaugh

Subject: Performance Issue Identified | February 22, 2023


CivicPlus monitoring has detected a possible performance issue that may be affecting your GL report in your CivicRec solution. CivicRec Systems Engineers are investigating this alert and a timeline to resolution and next steps will be provided as soon as available. The next update will be provided by 9am CST Feb. 23, 2023

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Comments

4 comments

Date Votes
  • Official comment
    Rachel Ebaugh

    Fix Implemented

    CivicPlus Recreation Management Systems Engineers have applied a fix and have restored service to your GL Summary reports. An incident report will be posted here within 24 business hours.

  • Rachel Ebaugh

    No Change Update

    CivicPlus Recreation Management Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

    0
  • Rachel Ebaugh

    Timeline Identified

    CivicPlus Recreation Management Systems Engineers have identified the issue and expect to have a resolution deployed some time on February 23, 2023.

    0
  • Rachel Ebaugh

    CivicRec Incident Report GL Summary Report 2.23.23 

    February 24, 2023 

    Incident Description  

    On February 22nd a change to a GL summary report was released to production. The change moved the payment types to the asset account and away from the revenue account line items. 

    Cause  

    This is due to changes released on 2.22.2023 for a previous ticket intended to address a defect that caused a discrepancy in the total payment collection when a discount is used. 

    Resolution  

    CivicPlus engineers identified the code changes that required and updated these settings for the affected customers on Thursday 2.23.2023. 

    Preventative Measures  

    We will add specific test cases to our test suite to prevent further regressions. 

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Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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