Performance Issue Identified | Day Rate Rentals Public Page | January 30, 2023
Completed
CivicRec monitoring has detected a possible issue that may be affecting your reservations completed on the public portal with day rates (example campground/overnight rentals). CivicRec Systems Engineers are investigating this alert and a timeline to resolution and next steps will be provided as soon as available
Comments
6 comments
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Official comment
Fix Implemented
CivicRec Systems Engineers have applied a fix and have restored service that was possibly affecting your reservations completed on the public portal with day rates (example campground/overnight rentals) at 3:20pm CST 2.1.2023. An incident report will be posted here within 24 business hours.
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No Change Update
CivicRec Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.
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No Change Update
CivicRec Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.
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No Change Update
CivicRec Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.
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Timeline Identified
CivicRec Systems Engineers have identified the issue and expect to have a resolution today, February 1, 2023.
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CivicRec Incident Report Overnight Reservations 1.30.23
February 2, 2023
Incident Description
After a recent CivicRec Release, it was reported that in some situations, public users we able to overbook day rate facility reservations.
Cause
This is due to changes released on 1.11.2023 for a previous ticket intended to address inconsistent facility scheduling hours.
Resolution
CivicPlus engineers identified the code changes that required and updated these settings for the affected customers on Wednesday 2.1.2023.
Preventative Measures
We will add specific test cases to our test suite to prevent further regressions.
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Available Templates
No Change Update
CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.Timeline Identified
CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).Fix Implemented
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.