Performance Issue Identified | Jan. 24, 2023
CivicRec monitoring has detected a possible performance issue that may be affecting your instructor pay reports. CivicRec Systems Engineers are investigating this issue and a timeline to resolution and next steps will be provided as soon as available.
Comments
6 comments
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Official comment
Fix Implemented
At 8:15am CST, CivicRec Systems Engineers applied a fix and have restored the instructor report issues. An incident report will be posted here within 24 business hours.
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No Change Update
CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.
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No Change Update
CivicRec Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.
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No Change Update
CivicRec Systems Engineers continue to work on resolving this issue as quickly as possible. The next update will be added to this post Wednesday 1/25/2023 at 8am CST.
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Timeline Identified
CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed in the next few hours on Wed 1.25.2023.
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CivicRec Incident Report Instructor Reports 1.24.2023
January 25, 2023
Incident Description
After a recent CivicRec Release, we received feedback that instructor reports containing participants that were refunded or transferred were not calculating the instructor payment amount correctly.
The product engineering team investigated what could be causing the issue and was able to identify the root cause.
Cause
Due to changes released on 1.11.2023, the instructor report was not calculating instructor payments correctly per participant when the roster contained any refunded or transferred participants.
Resolution
CivicPlus engineers identified the code changes that required and updated these settings for the affected customers on Thursday 1.25.2023 around 8:20am CST.
Preventative Measures
Additional unit testing has been added for these areas of the code for future testing of code changes.
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Available Templates
No Change Update
CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.Timeline Identified
CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).Fix Implemented
CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.