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Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

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CivicClerk Board Portal Service Disruption 1/17/23

DeAun Michael

CivicPlus System Engineers are currently investigating an issue with the Board Portal.  We will post an update here when one is available. 

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Comments

2 comments

Date Votes
  • Official comment
    DeAun Michael

    CivicPlus Systems Engineers have applied a fix and have restored service to your CivicClerk Board Portal.  An incident report will be posted here within 24 business hours.

  • DeAun Michael

    Incident Report for Board Portal issue of 1/28/23:

    The CivicClerk Board Portal issue was related to a connection string issue with our servers.  We are actively taking steps to prevent this from happening again, and are in the process of upgrading servers for improved performance and reliability. 

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Available Templates

No Change Update

CivicPlus Systems Engineers continue to work on resolving this issue as quickly as possible. An update will be added to this post when it is available.

Timeline Identified

CivicPlus Systems Engineers have identified the issue and expect to have a resolution deployed by ESTIMATED TIMELINE (if not a specific date, include business hours / business days clarification).

Fix Implemented

CivicPlus Systems Engineers have applied a fix and have restored service to your CivicPlus Solution. An incident report will be posted here within 24 business hours.

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